Complain to the charity directly unless you suspect illegal activity, like terrorism or abuse.
Taking a complaint further
Contact the regulator if you’re unhappy about how the charity deals with your complaint.
Fundraising complaints
Contact the Fundraising Regulator to complain about:
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the way you’ve been asked for donations
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how fundraisers have behaved
You can also complain on behalf of someone else.
Advertising complaints
Contact the Advertising Standards Authority to complain about:
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an advertising campaign you think is offensive, deceptive or inaccurate;
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A number of emails or mail you get from a charity.
Other serious complaints
Report serious concerns to the Charity Commission, for example, if a charity is:
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not doing what it claims to do;
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losing lots of money;
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harming people;
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being used for personal profit or gain;
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involved in illegal activity.
Responsibilities of trustees and auditors
Report serious incidents to the Charity Commission if you’re a trustee of a charity in England or Wales. Auditors must report any financial irregularities to the Charity Commission when examining a charity’s accounts. Read the guidance for trustees on reporting serious incidents.
Charity employees with serious complaints
You can report suspected wrongdoing in any organisation you work for by making a whistleblowing complaint. Email the Charity Commission if you’re in England or Wales.
